Book a free phone consultation
If you're not sure how to begin your new heating journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
What can we help you with?
- How do I place an order?
- How can I find out more information on a product?
- How do I know if an item is in stock?
- When will I get an invoice?
- Do you offer trade accounts?
- Do you sell spare parts?
- Where is my order?
- How much does delivery cost?
- How long does delivery take?
- How do deliveries work? Will I be contacted first?
- When is the cut-off for next day delivery?
- Can I change my delivery address after ordering?
- My order has arrived damaged
- I need help with a faulty product
- Something is missing from my order
- I’ve received the wrong item
- Why is my order delayed?
- Can I change an order after I’ve placed it?
- What is your returns policy?
- How long is your returns period?
- Can I exchange my item?
- Do you offer a collection service?
- Can I cancel my order?
- What do I need to do with the RAN (Returns Authorisation Number)?
Can't find what you're looking for?
Sales & Product Advice Team
Do you need more information on certain products or advice on what may suit your project best? Our sales team are here to help.
Customer Service Team
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
Our buying guides will help you choose your new heating with confidence.
Our radiator and towel rail design guides cover everything from modern & traditional styles to choosing the correct finishes.
We’ll take you through all the vital knowledge required to complete the job yourself.
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