Clearpay
FAQs
What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to allow them to make purchases instantly, and pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
How to Use Clearpay
Just shop on Only Radiators and check out as normal. At checkout, you will have the opportunity to choose the Clearpay payment method. From here, you will be directed to the Clearpay website to register and provide payment details. You can use Visa, Mastercard or Amex payment options.
If you’ve used Clearpay before, simply log in to your Clearpay account.
Where Can I Use Clearpay?
Clearpay can only be used on purchases made on the Only Radiators website.
Who Can Use Clearpay?
Clearpay is only available to permanent UK residents aged 18+, (excluding Channel Islands), with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay. Other eligibility criteria apply. See Clearpay Terms of Service for further details.
How Does the Payment Schedule Work?
Clearpay splits the total value of your order into 4 instalments payable every fortnight. You will make your first payment at the time of purchase, and the remaining three payments will be deducted automatically every two weeks from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you can log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I Can’t Pay a Clearpay Instalment?
If you miss a scheduled payment, Clearpay will stop you from making any further purchases. Clearpay will give you until 11pm on the following day to make a repayment, but you will incur a late fee for a missed payment.
The initial late payment fee is £6, and a further fee of £6 will be required if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total payment amount.
If you cannot make a payment, please contact Clearpay.
Clearpay debt may be passed to a debt collection agency which may affect your ability to use Clearpay in future. Please see Clearpay Terms of Service for further details.
When Will My Items be Delivered if I Use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Only Radiators.
Is There a Limit to How Much I Can Spend on a Single Clearpay Transaction?
Your order value including shipping must be less than £1,000 to use Clearpay.
Can I Use Another Form of Payment with Clearpay?
Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.
How do I Return or Exchange an Item Purchased with Clearpay?
Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Only Radiators to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. You can view the details by logging in to your Clearpay account.
Where Can I Find out More About Clearpay?
Visit the Clearpay website for a comprehensive list of FAQs, and check out Clearpay’s Privacy Policy.
Disclaimer
Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over four separate instalments. Late fees are chargeable and eligibility criteria applies.
