About Us

Who We Are

We’re a luxury online heating retailer based in Dorset, UK and part of the Beyond Retail family alongside Drench and Tap Warehouse. Beyond Retail is home to over 20,000 products from 50 manufacturers and brands across bathrooms, kitchens, heating and accessories.

Here at Only Radiators we specialise in design-led, high quality radiators and heated towel rails and our aim is to help you transform your space into something beautiful, whatever your budget.

So whether you’re just exploring your options or are ready to get going with your project right now, we’d love to help. Try a free consultation call to help you visualise your space and products, or simply start a chat with us to get the answers you need.

Our Family of Brands

Why Us?

We come from a family legacy of over 40 years in the bathroom industry, so whilst selling heating products isn’t new to us, the vision for doing so online was borne from a belief that customers could be made to feel as valued and looked after as they have been in bricks and mortar showrooms. Our aim was to not only match that experience, but better it. We want to serve a new generation of customers that are confident and considered in their execution of home renovation projects.

We believe the world should be filled with beautiful, functional homes that create a better everyday life for the people that live in them. We think that home is more than just a place - it's also an idea, a feeling, and it's universally important.

The Journey So Far

Our founder, Elliot Lees-Bell, grew our online offering from just a single shelf of taps in 2011, (in a back office of said family showroom), before slowly building a small team of wonderful people to work by his side. Our growth has been inherently passion-driven and organic, but by selecting great designers, customer service agents, warehouse teams, product buyers, merchandisers and more, we now see over 8 million people visit our three online retail brands each year.

Our home is right next door to Bournemouth airport in the Aviation Business Park, where we also have a huge warehouse space. At the Beyond Retail base, you’ll be sure to find a lot of hard work going on but also a few dogs, free snacks and coffee! Now, we have over 150 permanent employees and ship our products across the globe.

We’re fully aware that we are only as good as our people and the experience we give you, our customers. We focus on being the kind of employer people never want to leave, and one in which we all share a vision for what success looks like. In 2022 we won the National Award for Wellbeing from the Federation of Small Businesses (FSB) and our latest engagement survey showed us that 93% of our employees would recommend Beyond Retail as a good place to work.

Brands

We host everything from modern heated towel rails to traditional column radiators from a range of established brands such as Crosswater, Terma and DQ Heating. A growing portfolio of bespoke own-brand products also allows us to cater for the cost-conscious customer. Our catalogue ensures that you will find everything that you need to create your dream home , along with helpful human advice every step along the way.

Delivery & Returns

Many of our items are available for next day delivery and we offer a 30-day money back guarantee if you change your mind. We offer free delivery of our products to most of the UK and ship across the UK and most of Europe. Worldwide shipping is also available so please speak to a member of our team for a bespoke quote. Take a look at our delivery and returns pages for more information on our services.

Only Radiators Trade

Sign up to an Only Radiators Trade account and unlock exclusive offers and guaranteed discounts on every order you place. Take advantage of our tier system meaning you are guaranteed a saving of at least 7.5% with our introductory Silver package (accessible immediately upon sign up), climbing to 10% sitewide with our Gold package.

Already one of our 15k active trade customers? You will automatically receive Gold Tier status unlocking 10% off products across the site.

What’s more, with a dedicated Trade Account Manager, you’ll have access to support when you need it. Our experienced trade team is able to help with bespoke quotes, bulk deals, planning, design and everything in between!

Visit our Trade page to find out more!

Only Radiators Trade logo

We’re Green-minded

We understand how important it is to reduce our environmental footprint so we source products that are made in Britain and Europe. We also recycle as much of our waste as possible, including metal, cardboard and plastics and ensure we buy a lot of our packaging from recycled materials.

Beyond Outlet

With some heavily discounted prices on our bathroom and kitchen products. You can save over 50% off the price you would pay for them brand new online! Products in the outlet are unable to be sold as new; some have the odd bump but many are in perfect condition, just without their original packaging.

Please Note: The current Beyond Outlet closed its doors on the 14th of June 2024. We're excited to be relocating to a bigger, better building in Poole this summer. Have a look at our Beyond Outlet page to keep up to date on the opening of our new outlet.

Beyond Outlet

Contact Us

At Only Radiators, we want to ensure that we’re providing an unmatched customer journey. Our teams go through extensive product training and are equipped with in-depth knowledge of all of our processes which enables us to give our customers the best advice possible.

We’ve embraced the benefits of live chat as opposed to phone lines and have had such great success in connecting with our customers that we now solely rely on live chat, email and social media to resolve enquiries.

You can speak to use via live chat from Monday - Thursday, 8am - 8:45pm, Friday 8:30am - 4:45pm and Saturday 9am - 4:45pm (closed for lunch between 1pm and 2pm). Alternatively, email us directly through our Help Hub.

Blog

It’s never been easier to buy homeware online and we have plenty of expert advice and DIY guides over on our blog to ensure we cover all areas of your journey from pre to post-purchase.

Trustpilot

We’re rated 4.6/5 on Trustpilot! Take a look at what our customers have to say over on our Trustpilot page.

Beyond Retail Awards

Beyond Retail was awarded the ScaleUp award for business growth in the 2018 Dorset Business Awards.
In 2021, Beyond Retail was listed in the Solent 250 by Business Magazine.
In 2022, Beyond Retail won the Wellbeing Award at the Federation of Small Businesses (FSB).