Free Phone Consultations

Q: How does a consultation call differ from using Live Chat?

You can book a dedicated 30-minute phone call where we can spend time advising you and exploring alternative products etc at a time that suits you. We can of course help via Live Chat too but a planned phone call might be better suited to more complex or multiple questions.

Q: How soon can I book a slot?

You can book a slot 24 hours in advance, Wednesdays and Thursdays where available (last appointment is 4pm) up to 30 days in advance!

Q: What do I need to do before my consultation call?

If you have any information, measurements, a wishlist, photos or a quote to discuss please have these ready to share or email it over in advance.

Q: Can I choose who to speak to from the team?

Not at this time – but everyone on the team is dedicated and radiator-obsessed so will be able to answer any questions you have.

Choosing the right radiators can be daunting, with so many options to choose from and questions to ask yourself. What size radiators do I need for my new extension, which valves do I need for my wall hung towel rail, and what do BTUs really mean in plain English?

We offer a free consultation call to get the answers you need to progress your heating project. It’s easy to book online using the form below.

How it Works

Step 1

Select the consultation type below to book your 30 minute slot

Step 2

You'll receive confirmation of your appointment via email

Step 3

Your heating expert will call you to discuss your project and help wherever they can

Step 4

Your consultant will follow up afterwards to discuss the next steps

FAQs

What kind of help can I get on a consultation call?

Essentially we offer a free personal shopping service! We’ve helped many customers with the following: choosing compatible products including accessories and installation parts, answering technical questions about our products and their installation, advice on calculating BTUs and sufficient heating solutions, recommending products according to a specific budget or style, advising on stock levels or lead times.

We do also offer bookable after sales consultation calls for those more complex enquiries after you’ve placed your order or had your products delivered. Live Chat is also available for an immediate response however if your enquiry is urgent.

How does a consultation call differ from using Live Chat?

How soon can I book a slot?

What do I need to do before my consultation call?

Can I choose who to speak to from the team?

Can I place an order during my consultation call?

Your Experience

Very helpful and knowledgeable, easy to talk to. Not rushed.

Great to be able to talk to a person!

Good experience, really knowledgeable staff suggesting more appropriate products without any hard sell. Scott was very good and his guidance helped.

Book a Consultation

Pre-Sales

Book your call to get the answers you need to finalise your new heating order.

Appointments available Wednesdays and Fridays.

After-Sales

If you’ve already placed an order but need to discuss something, book a slot with our team to chat through in detail.

Alternatively check out our Live Chat option for an immediate response – and we’ll happily give you a call if you prefer to speak on the phone.

Our Experts

Scott Thompson

What sort of help can you offer during a consultation call?

I am able to offer help and advice on compatibility of the items we sell, make recommendations to fit people's budgets, and answer any technical queries that people may have.

What are you most passionate about when helping a customer?

I really like when I can help guide the customer from the start to finish of their project, working with them to ensure that their project is exactly how they would like it and they have everything they need.

Helen Davison

What sort of help can you offer during a consultation call?

I can provide expert customer service advice, whether you have a faulty or damaged item, you are chasing an order, wish to make a return or have any other after sales queries. I can be on hand to provide a resolution in an effective way with that human touch.

What are you most passionate about when helping a customer?

I am passionate about helping our customers to get the resolution they require in a helpful and efficient manner when looking for advice or when things don't quite go to plan!

Karol Sobierajczyk

What sort of help can you offer during a consultation call?

I am always happy to help with any issues related to the products that have been received and provide advice on how to resolve problems that may occur.

What are you most passionate about when helping a customer?

Resolving difficult situations our customers can find themselves in following or during the delivery of their orders and making sure our customers are satisfied with the products they purchased.