Cookie Policy

We use cookies when you visit our site. There are different types of cookies – here’s how and why we use them.

Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.
Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

You can see a more detailed table displaying the cookies we use and what they are used for below this statement.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.

Cookie	Name	Purpose
UNIVERSAL ANALYTICS (GOOGLE)	_ga _gid _gat _dc_gtm_UA-45154297-1 _gat_UA-45154297-1 __utma __utmb __utmc __utmz __utmx __utmxx AMP_TOKEN	Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to our users' experience. It's a win-win relationship. To find out more, please visit https://policies.google.com/privacy?hl=en
HOTJAR	HjClosedSurveyInvites _hjDonePolls _hjMinimizedPolls _hjDoneTestersWidgets _hjDoneSurveys _hjIncludedInSample _hjShownFeedbackMessage __hstc _hssrc _gid _ga _hubspotutk mp_6d7c50ad560e01715a871a117a2fbd90 _mixpanel intercom-lou-c5ke8zbr optimizelybuckets optimizelyenduserid optimizelysegments	Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information. To find out more, please visit https://www.hotjar.com/legal/policies/cookie-information
FACEBOOK PIXEL	Fr oo ddid	A Facebook pixel is a code that we place on our website to help track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads. We use these cookies to deliver, measure, and improve the relevancy of ads.
Fresh Relevance Tracking	tms_VisitorID tms_wsip:	Fresh Relevance is used to send reminders and follow-ups such as cart abandonment emails. To find out more, please visit https://www.freshrelevance.com/cookies-advice
LiveChat	__lc.visitor_id.<id_of_the_visitor> __lc_vv __livechat __livechat_lastvisit __livechat_chat chat_running hide_eye_catcher lc.<license_id>.secret_id secret_token_<license_id> lc_invitation_opened lc_sso<license_id> lc_window_state main_window_timestamp, main_window_timestamp_0 message_text recent_window autoinvite_callback notification[status ping] notification[personal_invitation] 3rdparty __lc_mcid & __lc_mcst	LiveChat is used to provide webchat and contact form services via cookies.
GOOGLE OPTIMIZE	_gaexp	The _gaexp cookie is used by Google Optimize to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. To find out more, please visit https://marketingplatform.google.com/about/optimize/
TRUSTPILOT	Tp.uuid _auc ajs_anonymous_id ajs_group_id ajs_user_id amplitutide_id jwt tp-consumer-id	Trustpilot an independent review site we use to collect feedback on our services and to link to our page on Trustpilot from our website. The Trustpilot widget is displayed throughout our site using cookies.
Application Insights	Ai_session Ai_user	This website uses Application Insights, a web analytics service provided by Microsoft, Inc. ("Microsoft"). Application Insights uses "cookies", to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Microsoft on servers in the USA. Microsoft will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Microsoft may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Microsoft's behalf.
Stripe	__stripe_mid __stripe_sid	This website use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
Klaviyo	__kla_id KL_FORMS_MODAL	Klaviyo cookies are used to gather information to improve email marketing performance. They track when someone clicks through a Klaviyo email to this website, and when someone subscribes to marketing emails via a Klaviyo form.