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If you're not sure how to begin your new heating journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
How long is your returns period?
Returning unwanted items
We know that occasionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:
- 30 days to return your items for a refund
- 90 days to return your item for a credit note (valid for 12 months from date of issue)
- Convenient collection of unwanted items available*
- Top customer care on hand to help at all times - we’re rated ‘Excellent’ on Trustpilot.
*Collection & redelivery fees will apply for unwanted items. Please see the ‘charges’ section below. Unwanted items can also be sent back to us via your choice of transport.
Please contact our customer service team to arrange a return before sending any items back.
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Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
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We’ll take you through all the vital knowledge required to complete the job yourself.
Rated as "Excellent"
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