Book a free phone consultation
If you're not sure how to begin your new heating journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
Can my order be left with a neighbour or in a safe place?
Most of our small and medium sized orders ship with DHL Parcel UK or DPD. Both couriers will normally send you an SMS/email and this will allow you to arrange directly for your delivery to be left safely.
For large or fragile products delivered by our specialist delivery partners, you will receive a call/SMS/email before delivery takes place, and you may instruct the delivery partner directly should you wish your order to be left safely or left with a neighbour.
Please note that we cannot take any responsibility for lost or stolen orders should you choose to request your delivery to be left without a signature. We recommend that where possible you are present to receive and sign for deliveries.
Was this article helpful?
Related FAQs
Can't find what you're looking for?
Sales & Product Advice Team
Do you need more information on certain products or advice on what may suit your project best? Our sales team are here to help.
Customer Service Team
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
Our buying guides will help you choose your new heating with confidence.
Our radiator and towel rail design guides cover everything from modern & traditional styles to choosing the correct finishes.
We’ll take you through all the vital knowledge required to complete the job yourself.
Rated as "Excellent"
All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.
Shop now. Pay with Klarna.
Get more time to pay with Klarna.
