Skip to navigation Skip to content

Can I change an order after I’ve placed it?

Provided your order hasn't already been picked, packed or dispatched, we should be able to change it for you! The best thing to do is to speak to our team as soon as possible and we'll be happy to help.

Once your order has been sent for picking it's too late to change it. Please see our returns policy for details on how to return or exchange an item once it's arrived.

Was this article helpful?


Related FAQs

Can't find what you're looking for?

Sales & Product Advice Team

Do you need more information on certain products or advice on what may suit your project best? Our sales team are here to help.

Email Sales

Opening Hours
Mon - Thurs: 8:30am-6pm
Friday: 8:30am-6pm
Saturday: 9am-5pm

Customer Service Team

Need help with an existing order? Our customer service team are on hand to help with any queries or issues.

Email Customer Service

Opening Hours
Monday - Thurs: 8am-6pm
Friday: 8am-6pm
Saturday: 9am-5pm

Our buying guides will help you choose your new heating with confidence.

View Buying Guides

Our radiator and towel rail design guides cover everything from modern & traditional styles to choosing the correct finishes.

View Interior Guides

We’ll take you through all the vital knowledge required to complete the job yourself.

View How To Guides

Rated as "Excellent"

All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine. 

Book a free phone consultation

If you're not sure how to begin your new heating journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

Shop now. Pay with Klarna.

Get more time to pay with Klarna.

Back to top